1. Do you have a store?

Yes, our 6000 square foot showroom is located at 1816 Newport Blvd. in Costa Mesa, California. Please call us at (949) 650-RUGS to schedule a viewing or stop by Monday –Saturday 10am – 6pm, and Sunday by appointment.

2. How accurate are the colors of the rug images shown here?

We take every necessary step to display as accurately as possible the colors of every rug. Please note that as the actual colors you see really depend on your monitor and its settings, we cannot guarantee that your monitor’s display of any color will be completely accurate. However, if you’re unhappy with rug for any reason, remember you have up to 10 days to return it for a refund and 30 days to exchange it.

3. How much will shipping cost?

We use UPS Ground Service for shipping. Shipping is free. The customer is responsible for return shipping charges. Sorry, we are unable to ship to P.O. Boxes or APO/FPO addresses at this time

4. Can I order by telephone?

Yes, our client service team is ready to accept orders over the phone. Please call us at (949) 650-RUGS during the hours of 10am to 6pm PST Monday - Saturday.

5. Is there sales tax?

There is no sales tax for items shipped outside of California.

6. What is the return policy?

All Sales Are Final.

7. Why do you recommend a rug pad for my rug?

For reasons which include your safety, and the long-term care of your rug. Rugs can slip on surfaces of wood, tile or ceramic flooring, or ‘creep’ when placed on top of wall-to-wall carpeting. Rug pads help to prevent this. Furthermore, sharp objects like heels or furniture can damage or cut the rug’s foundation, and normal traffic can flatten areas of the pile, which the cushioning of a rug pad greatly reduces the chances of this happening.

8. There is a dark line across the rug, is it a stain?

No, some of Persian rugs have been folded for a long time and the bent fibers reflect light at a different angle that looks darker. This is only temporary and will be return to normal with use after a while.

9. There are folds and creases on my rug. Is this normal, and will they go away?

Yes, the creases are perfectly normal due to folding and to the protective method of shipping, and they will flatten out within two weeks.

10. Is my personal information secure?

We use the latest SSL encryption technology to protect online transactions, including your personal information. All information transmitted is first encrypted using SSL (Secure Socket Layer). This is industry standard and offers the highest level of encryption possible, meaning that all communication between your web browser and our site's server are always private and secure.